Manage Your mail Account

You can access your e-mail account using a standard e-mail client (e.g. Netscape Messenger, Outlook Express) or via a web browser, in addition you can change your password, send automatic acknowledgements to all mail and forward your email to another mailbox. The following notes (or FAQs) should help you to understand this process and guide you through its use. You may also want to display and print this memory-jogger for accessing your mail account via a Web browser (it covers account login, changing passwords, reading and sending e-mail via the web).

If you are having problems contact your local mail administrator or ZyTrax support.

Note: Creating 'aliases' and redirecting mail to another mail box MAY be a restricted 'administration only' process depending on how your account was set up. If the appropriate process defined below does not work contact your local email adminstrator in the first instance.

1. How do I configure Netscape Messenger to get my e-mail?
2. How do I configure Outlook Express to get my e-mail?
3. How do I change my mail account password?
4. How do I access my mail via a Web browser?
5. How do I configure Eudora to get my e-mail?
6. How do I configure Pegasus to get my e-mail?
7. I have forgotten my password what can I do?
8. How do I configure Mozilla Mail to get my e-mail?
9. How do I configure Mozilla Thunderbird to get my e-mail?
10. How do I configure Outlook Express to send mail via sympatico

How do I configure Netscape Messenger to get my e-mail?

To configure Netscape Messenger:

1. Click the Edit Menu and select 'Preferences'.
2. When the window opens expand the 'Mail & Newsgroups' to show the topic headings.
3. Click 'Identity' and make any changes required to the 'EMail Address' and 'Reply-to Address' entries.
4. Click 'Mail Servers' and then change the 'Incoming Mail server' line by clicking the first entry that appears (clicking should highlight this entry) then click the 'Edit' button on the right and when the text is displayed change it to mail.mydomain.com where mydomain.com is your domain name (the part of your e-mail address that appears AFTER the @ sign) e.g. mail.smokeyjoe.ca.
5. In the 'User Name' line enter your e-mail address in the form name%mydomain.com (where mydomain.com is replaced by your domain name name) NOTE: the use of the % symbol (rather than the more normal @) is intentional and is used only when configuring the Netscape Messenger client.
6. Click OK.
7. Go to the line that reads 'Outgoing mail (SMTP) Server' and change it to smtp.mydomain.com where mydomain.com is your domain name (the part of your e-mail address that appears AFTER the @ sign) e.g. smtp.smokyjoe.ca.
8. In the 'Outgoing mail server name' line enter your e-mail address in the form name%mydomain.com (where mydomain.com is replaced by your domain name name) NOTE: the use of the % symbol (rather than the more normal @) is intentional and is used only when configuring the Netscape Messenger client. 
9. Finally Click OK at the bottom of the screen to make all your changes effective.

You can now read e-mail from your new account.

How do I configure Outlook Express to get my e-mail?

To configure Outlook Express:

1. Click the Tools menu then select 'Accounts'.
2. In the window that opens click the 'Mail' tab to display your mail account. Click the first entry then click the 'Properties' button on the right.
3. When the new window opens it should be on the 'General' tab, on the 'E-Mail Address' line enter your full e-mail address in the form name@mydomain.com where mydomain.com is your domain name (the part of your e-mail address that appears AFTER the @ sign).
4. Click the 'Servers' tab to display information about your mail servers and account details.
5. On the 'Incoming Mail (POP3)' line change this to mail.mydomain.com where mydomain.com is your domain name (the part of your e-mail address that appears AFTER the @ sign) e.g. mail.smokeyjoe.ca.
6. On the 'Outgoing mail (SMTP)' line change this to smtp.mydomain.com where mydomain.com is your domain name (the part of your e-mail address that appears AFTER the @ sign) e.g. smtp.smokeyjoe.ca. If you are using sympatico.ca for outgoing mail complete the next two lines then follow this link to configure outgoing mail.
7. On the 'Account Name' line enter either the mail account name you have been supplied by ZYTRAX OR your full e-mail address in the form name%mydomain.com where mydomain.com is your domain name (the part of your e-mail address that normally appears AFTER the @ sign). NOTE: the use of the % symbol (rather than the more normal @) is intentional and is used only when configuring Outlook Express.
8. Change the 'Password' line if required or leave blank.
9. Click OK
10. Click OK again to make your changes effective.
11. If you fail to read your mail shut down and reload Outlook Express to use the new settings.

You will now be able to read mail from your new account.

How do I configure Eudora to get my e-mail?

The process defined below was tested using Eudora version 5.0.1

1. New Eudora Installation
2. Changing an Existing Eudora Installation

New Eudora Installation

When Eudora loads it will start a Setup Wizard use the following notes:

1. On the initial screen click 'create brand new account'
2. 'Your Name' prompt, enter the text that will appear before your email name on sent mail e.g. Joe Smo
3. Email Address prompt, enter your full e-mail address e.g. me@mydomain.com
4. Login Name prompt, enter your FULL e-mail address in the form me@mydomain.com
5. Incoming Email Server prompt, enter mail.mydomain.com (you can click either POP or IMAP buttons)
6. Outgoing Email Server prompt, enter smtp.mydomain.com (check 'allow authentication')
7. Click Finish and try to read your e-mail

Changing an Existing Eudora Installation

1. Load Eudora
2. Click the 'Tools' menu and select 'Options...'
3. Click the 'Getting Started' category
4. 'Return address' enter your full e-mail address e.g. me@mydomain.com
5. 'Mail Server (Incoming)' enter mail.mydomain.com
6. 'Login name' eneter your FULL e-mail address e.g. me@mydomain.com
7. 'SMTP Server (Outgoing)' enter smtp.mydomain.com
8. Check 'Allow authentication'
9. Click OK and try to read your mail

How do I configure Pegasus to get my e-mail?

The procedure defined below was tested using Pegasus version 3.1

1. New Pegasus Installation
2. Changing an Existing Pegasus Configuration.

New Pegasus Installation

Having installed Pegasus it will start a setup Wizard - please use the following notes:

1. To prompt 'the address of your POP3 Server' enter mail.mydomain.com (replace mydomain with your domain address)
2. To prompt 'Your user name and password' in the user name entry you MUST enter your full e-mail address in the form me@mydomain.com (NOTE: Pegasus may give you an error prompt because of the '@' symbol - IGNORE THIS PROMPT and just click OK.
3. To prompt 'The address of your SMTP server' enter smtp.mydomain.com
4. To prompt 'How do you connect to the internet' click the 'Network' box.

Changing an Existing Pegasus Configuration

1. Load Pegasus
2. Click 'Tools' menu and select 'Internet Options'
3. On the 'General' Tab ensure your e-mail address is in the forma me@mydomain.com
4. On the 'Receiving (POP3)' tab

   1. 'POP3 Host' line enter mail.mydomain.com

   2. 'User Name' line enter your FULL e-mail address e.g. me@mydomain.com (NOTE: Pegasus may give an warning message IGNORE this error message). Enter your password for new account.

5. On the 'Sending (SMTP)' tab enter smtp.mydomain.com
6. Click OK and try to read your mail

Can I forward all my mail to another email address?

Yes. You can automatically forward all your mail to another email address by using the procedure defined below:

1. Login to your account using a web browser
2. Click the 'Rules' menu
3. Click the 'Redirect all mail to' checkbox (if this checkbox is NOT present then this is an 'Administration only' process and you should contact your local mail administrator).
4. Enter the FULL email address that you wish your mail to be forwarded to.
5. Click 'Keep a copy' ONLY if you want to retain a copy of the message in this mail box as well (remember unless you empty this mailbox regularly you may run out of space and lose new entries).
6. Click 'Do not Redirect Automatic Messages' to avoid the message you defined at 'Auto-Reply' above forwarded to the maibox.
7. Click the 'Update' button
8. Click the 'Log Out' menu

I have forgotten my password what can I do?

First congratulations! If you forget your password its probably pretty secure!

Seriously you have two choices. Your local mail administrator can reset your pasword to a 'new' value, you can then change your password again using the process defined here.

If you added an 'E-Mail Password to' entry when you changed your password (you did change your password didn't you) then use the Web Interface to login to your account. After you try the incorrect Password during this login sequence you will see a 'clickable' message 'Forgot it?' displayed. Clicking this will cause your account password to be sent to the email address you defined in the 'E-mail Password to'. You should then IMMEDIATELY change your password.

Notes:

1. NEVER use your own mail address in the 'E-Mail Password to' (obvious really).
2. You MUST trust the owner of the 'E-Mail Password to' mail box with your darkest secrets because they can ALWAYS get your email password by trying to login to your account and click the 'Forgot it?' entry.

How do I configure Netscape Messenger to get my e-mail?

To configure Netscape Messenger 

1. Click the Edit Menu and select Mail and Newsgroup Account Settings....

2. In the initial window make any changes required to the EMail Address, Reply-to Address and Organization entries. You can use the mail box name or an alias in Email Address or Reply-to Address. Set Account Name to any value you like - its only used to name your local folders.

3. Click Server Settings (left hand pane) and then change the Server Name to mail.mydomain.com where mydomain.com should be replaced with your domain name (the part of your e-mail address that appears AFTER the @ sign) e.g. mail.smokeyjoe.ca.

4. In the User Name line enter your full e-mail address in the form name@mydomain.com (where mydomain.com is replaced by your domain name). This must be the name of of your mailbox account not an alias e.g. if bill@smokeyjoe.com and smoothy@smokeyjoe.com are aliases for the acount name of robert@smokeyjoe.com then use robert@smokeyjoe.com.

5. Set any other required values in this window.

6. Click Outgoing Server (SMTP) (in left pane).

7. Go to the line that reads Server Name and change it to smtp.mydomain.com where mydomain.com is your domain name (the part of your e-mail address that appears AFTER the @ sign) e.g. smtp.smokyjoe.ca.

8. In the User Name line enter your full e-mail address in the form name@mydomain.com (where mydomain.com is replaced by your domain name). This must be the full name of of your mailbox account not an alias e.g. if bill@smokeyjoe.com and smoothy@smokeyjoe.com are aliases for the acount name of robert@smokeyjoe.com then use robert@smokeyjoe.com.

9. Click the box labelled Use name and password.

10. Finally Click OK at the bottom of the screen to close the window and make all your changes effective.

You can now read e-mail from your new account.

How do I configure Mozilla Thunderbird to get my e-mail?

To configure Mozilla Thunderbird:

1. Click the Tools Menu and select Account Settings.

2. In the initial window make any changes required to the EMail Address, Reply-to Address and Organization entries.

3. Click Server Settings (left hand pane) and then change the Server Name to mail.mydomain.com where mydomain.com should be replaced with your domain name (the part of your e-mail address that appears AFTER the @ sign) e.g. mail.smokeyjoe.ca.

4. In the User Name line enter your full e-mail address in the form name@mydomain.com (where mydomain.com is replaced by your domain name). This must be the name of of your mailbox account not an alias e.g. if bill@smokeyjoe.com and smoothy@smokeyjoe.com are aliases for the acount name of robert@smokeyjoe.com then use robert@smokeyjoe.com.

5. Set any other required values in this window.

6. Click Outgoing Server (SMTP) (in left pane).

7. Go to the line that reads Server Name and change it to smtp.mydomain.com where mydomain.com is your domain name (the part of your e-mail address that appears AFTER the @ sign) e.g. smtp.smokyjoe.ca.

8. In the User Name line enter your full e-mail address in the form name@mydomain.com (where mydomain.com is replaced by your domain name). This must be the full name of of your mailbox account not an alias e.g. if bill@smokeyjoe.com and smoothy@smokeyjoe.com are aliases for the acount name of robert@smokeyjoe.com then use robert@smokeyjoe.com.

9. Click the box labelled Use name and password.

10. Finally Click OK at the bottom of the screen to close the window and make all your changes effective. To configure SPAM and other controls.

You can now read e-mail from your new account.

How do I configure Outlook Express to to send mail via sympatico.ca?

You can configure you mail client to receive mail from your ZYTRAX account but send using you bell sympatico account. This is normally only necessary for high speed users because sympatico (and many other service providers) block access to certain port numbers to reduce spam. Configure your account normally for incoming mail as explained here then follow the instructions below to configure outgoing mail:

1. If you already have the 'Servers' tab open (you came from Q2 above) then skip to step 5. Otherwise follow the steps below:
2. Click the Tools menu then select Accounts.
3. In the window that opens click the Mail tab to display your mail account. Click the entry that you want to modify then click the Properties button on the right.
4. When the new window opens it should be on the General tab, click the Servers tab to display information about your mail servers and account details.
5. Find the check box that says My server requires authentication (normally at the bottom of the window), check the box which should enable the button Settings to its right. Click this button which will open a new window.
6. Check the Log on Using radio button which enables some more lines.
7. In the Account Name line enter the account name of your sympatico account
8. In the Password line enter the password of your sympatico account
9. Check Remember Password (optional according to taste)
10. Check Log on using Secure Password Authentication
11. Click OK
12. Click the Advanced tab which will open another windows
13. Find and check the box marked This server requires a secure connection (SSL).
14. Click Apply and then OK to close the window.
15. Click OK to close the previous window
16. Click Close to update the account details
17. It is best to close Outlook Express (Outlook) and then reload it to make sure all the settings have taken effect.

If the items above did not help or you would like to see more information, please take the time to let us know at isp at zytrax