Use these FAQs to troubleshoot your WarpTworouter.
- The ISDN LED is not ON.
- The B1 (or B2) LEDS are not ON.
- The NET 1 (or NET 2) LED comes on
for a few seconds then goes OFF again.
- The NET LED is ON the other comes
ON for a few seconds then goes OFF again.
- Both NET LEDS are ON.
- Only one NET LED is ON.
- The POWER LED is not ON.
- The LINK LED is not ON.
- The router is functioning normally
but I cannot configure it or use Telnet.
- I have just updated the Route Table
(or any table) and want to use the new parameters immediately.
All the configuration answers assume you have downloaded and
installed CoolFig the standard router configuration utility. You can download CoolFig here
The ISDN LED is not ON.
This indicates that your ISDN line is not connected or is
not functioning (synchronizing) correctly.
- Check that the ISDN line is connected to the rear of your router (see
controls and indicators).
- Check
that the ISDN line is connected to your wall jack or termination.
- Check
that you are connected to an ISDN U interface and that you do NOT have an
NT1 device connected (your router has a built-in NT1 for use in North
America).
- If
you have another ISDN U interface device does it synchronize on this line?
If items 1, 2 and 3 are OK then it is most likely your ISDN
Line. Contact your Telephone Service Provider and have then run a check. If item
4 is true and the replacement device definitely connects to a U interface then
your router maybe faulty. Contact support.
The B1 (or B2) LEDS are not ON.
If the ISDN LED is NOT ON follow this
procedure first.
If your ISDN LED is ON and the B1 (and/or the B2) LED is
OFF then you may have an incorrect SPID or the there may be fault with your ISDN
line.
- If
you have just changed the SPID, reset your router to ensure the changes take
effect (or use CoolFig’s Update Menu ,SPID Table followed by DN Table).
- Check
that your SPIDs are correct (use CoolFig’s Router Summary window, ISDN
Line Configuration). If one or both SPIDs are incorrect edit then in the
Router Summary window and click Update.
- If
the unit was operational prior to this and you did NOT change the SPID,
report the fault to your Telephone Service Provider.
- Try
removing the ISDN line from the connector (see
controls and indicators) for about 30 seconds then replace it.
NET 1 (or NET 2) LEDs comes on for
a few seconds then goes OFF again.
This means you are dialing a remote network number and not
connecting.
- Verify
using CoolFig’s Router Summary window that the ‘Link speed and Type’
parameters are correct ‘Remote Telephone Numbers’ are correct.
- Verify
using CoolFig’s Router Summary window that the ‘Remote Telephone
Numbers’ are correct.
- Verify
using CoolFig’s Router Summary window that the ‘Link Security’
parameters are correct.
- Verify
that the phone number being used is serviceable by dialing it using a normal
telephone.
One NET LED is ON the other
comes ON for a few seconds then goes OFF again.
This means that your second connection is not configured
properly or you are dialing a remote network and not connecting.
- Verify
using CoolFig’s Router Summary window that the ‘Link speed and Type’
parameters are correct ‘Remote Telephone Numbers’ are correct.
- Verify
using CoolFig’s Router Summary window that the ‘Remote Telephone
Numbers’ are correct.
- Verify
using CoolFig’s Router Summary window that the ‘Link Security’
parameters are correct.
- Verify
that the phone number being used is serviceable by dialing it using a normal
telephone.
Both NET LEDS are ON.
This is normal is you are using a 128K service. You can
verify the configuration as follows:
- Load CoolFig
- Go
to the Router Summary window.
- Find
the correct route.
- Expand
‘Remote Connection Details’.
- Expand
‘Link Speed and Type’.
- If
the configuration is incorrect click any value, then click again (not double
click) and you will be presented with a display that will let you change the
configuration.
- Run
Update from the Router summary window.
Only one NET LED is ON.
This is normal is you are using a 64K service. You can
verify the configuration as follows:
- Load CoolFig
- Go
to the Router Summary window.
- Find
the correct route.
- Expand
‘Remote Connection Details’.
- Expand
‘Link Speed and Type’.
- If
the configuration is incorrect click any value, then click again (not double
click) and you will be presented with a display that will let you change the
configuration.
- Run
Update from the Router summary window.
If the Speed is correct and you are using a dynamic service
this indicates that you are not using enough bandwidth to trigger the threshold
for use of the additional channel. You may want to review or experiment with
your connection parameters with this in mind.
The POWER LED is not ON.
This means no power is reaching your ISDN router.
- Check
that the power connector is snugly connected to the rear of the router (see
controls and indicators)
- Check
that the power cord or transformer is properly connected to a power socket.
- If
WarpTwo.6 model ONLY check that the ON/OFF switch on the front of the unit
is in the ON position (see
controls and indicators).
- Place
another device of any kind into the power socket and confirm it is
operational (if NOT your power circuit has fused).
The LINK LED is not ON.
This means that you are not connected to any local LAN.
WarpTwo.1
- Check
that you have a LAN (category 3 or 5) cable connected to the rear of the
unit (see controls and
indicators) and to either a PC or a HUB. NOTE: Over time connections can
become loose or corroded, remove and re-insert both connectors.
- If
you are connecting DIRECTLY from a PC to the router (without a HUB) this
cable MUST be a PC-to-PC (crossed) cable type. NOTE: The normal cable type
is PC to HUB (uncrossed or straight).
- If
you are connecting from a HUB to the router use a normal PC-to-HUB
(uncrossed) cable.
- Try
another cable of the same type.
- Check that your HUB is powered ON.
- Move
the cable to another port on your HUB.
WarpTwo.6
- Check
that you have a LAN (category 3 or 5) cable connected to the rear of the
unit (see controls and
indicators) and to either a PC or a HUB. Check carefully the setting of
the UPLINK switch. NOTE: Over time connections can become loose or corroded,
remove and re-insert connectors.
- Try
another cable of the same type.
- Move
the cable to another port on the WarpTwo.6 HUB.
The router is functioning normally
but I cannot configure it or use Telnet
The most likely explanation is that you have a router
lockout condition. Follow this
procedure to diagnose and recover.
I have just updated the Route Table (or any table) and want to use the new
parameters immediately.
If you use CoolFig's Update button on the Router Summary window
then it will present you with an option to update the router immediately to use
the new parameters. If you did not use this method of update or declined the
automatic update you will have to manually update the Table that you changed
from CoolFig’s Update Menu.
Problems, comments, suggestions, corrections (including broken links) or something to add? Please take the time from a busy life to 'mail us' (at top of screen), the webmaster (below) or info-support at zytrax. You will have a warm inner glow for the rest of the day.
